Shipping policy

Shipping & Delivery Policy

·        Order Processing: All orders are tested for basic functionality, packed securely with protective bubble wrap, and dispatched within 1 to 2 business days.

·        Delivery Timelines: Standard shipping takes 3 to 7 business days across India, depending on your location.

·        Battery & Electronic Shipping Restrictions: Due to safety regulations for electric toys and mobile power accessories (like power banks), these items must travel via ground shipping, which may occasionally add 1–2 days to remote areas.

·        Shipping Charges: Free shipping on orders above 200.00 rupees. A flat fee of 99.00 rupees applies to orders below this amount.

7-Day Return Policy for Damaged Products

·        Strict 7-Day Window: Mobile accessories and electric toys are fragile. You must report any transit damage or internal component failure within 7 days of delivery. Reports made after 7 days will not be accepted.

·        Coverage: This policy strictly covers products that arrive broken, scratched, missing parts, or dead-on-arrival (DOA) due to shipping or manufacturing defects. It does not cover damage caused by incorrect user operation (such as using the wrong voltage charger on a toy).

·        Mandatory Unboxing Video/Photo Proof: To process your claim smoothly, you must provide clear photos of the damaged item and the outer shipping box. We strongly recommend recording a video while opening the parcel for the first time as absolute proof of transit damage.

·        Return Condition: The item must be returned with its original retail box, internal plastic trays, manuals, charging cables, and any included accessories.

How to Initiate a Claim

1.     Contact Us: jipicare@gmail.com or WhatsApp 9816919071 within 7 days of delivery.

2.     Provide Details: Include your Order ID and attach the required unboxing video or photos.

3.     Pickup / Shipping: Once approved, we will arrange a free reverse pickup from your address. If pickup is unavailable in your pin code, we will ask you to self-ship and reimburse your shipping costs up to a maximum of [Insert Amount, e.g., ₹100].

4.     Resolution: Upon receiving and inspecting the item at our warehouse, we will issue a free replacement or a full refund to your original payment method within 5–7 business days.